الأسئلة الشائعة

Our standard MOQ is 500 kg for most products and 1,000 kg for custom OEM orders. We are flexible for first-time buyers - contact our sales team to discuss your specific requirements.

We accept T/T with 30% deposit and 70% balance before shipment. L/C is available for orders above $10,000. We also support other payment methods for long-term partners.

Standard products ship within 15-20 days after deposit. Custom OEM orders with private labeling take 25-35 days depending on packaging complexity and order volume.

Yes. We offer comprehensive OEM and private label services: packaging design, bag size, product specifications and branding. Our design team helps create professional packaging that fits your brand identity.

Our products are ISO 9001 certified for quality management, FSC certified for sustainable sourcing, and comply with international food-safety standards for charcoal used in food preparation.

Yes. Free samples are available for standard products - you only cover shipping. Custom branded samples are available with a small sample fee deducted from your first order. Sample delivery takes 5-7 days.

High-temperature bamboo charcoal burns hotter and longer than traditional wood charcoal, produces less smoke and ash, and has no chemical additives. It delivers consistent heat - ideal for premium restaurants and professional BBQ.

Store bamboo charcoal in a dry, ventilated area away from moisture and direct flame. Keep bags sealed when not in use. Proper storage maintains burning performance and prevents re-absorption of moisture.